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TERMS & CONDITIONS

Acceptance

  1. This website is owned and managed by Dramples, ABN 26 415 910 723, holder of NSW packaged liquor license number LIQP770017603. Dramples is collectively referred to herein as “we”, “us”, or “our”.

  2. Your use of this website www.dramples.com.au is subject to the Terms & Conditions of use. If you do not agree with any of the Terms & Conditions of use, do not access or otherwise use www.dramples.com.au.

  3. Your placing of an order on www.dramples.com.au or other use of the content of this website shall be deemed to be your acceptance of the Terms & Conditions of use.

 

Orders

  1. Dramples supports the responsible service of alcohol. No alcohol can be sold or supplied to anyone under 18. It’s against the law. Dramples does not sell alcohol to persons under the age of 18. By using this website you affirm that you are aged 18 years or over, and acknowledge that the person receiving the delivery of alcohol is aged 18 years or over. Proof of age may be requested upon delivery of alcohol.

  2. Any order placed through this website is an offer by you to purchase a particular product or products for the listed price (including delivery and other applicable charges and taxes) at the time you place your order. It is your responsibility to check the order details, including the selected product / products and pricing, before you submit the order through this website.

  3. Dramples reserve the right to request further information, such as photo ID and credit card information for validation of age, identity and address for security purposes. Failure to comply with requests for further information may result in cancellation of the order in question.

  4. Any images used on www.dramples.com.au are for illustrative purposes only and although every effort is made to ensure accuracy, these images may not be representative and should not be used as references for a product’s packaging, vintage, type of closure and colour, etc.

 

Availability and Cancellation

  1. All purchases made through www.dramples.com.au are subject to availability. We do our best to keep products in stock and to keep the website up-to-date with the availability of products.

  2. Dramples reserve the right to cancel, at any time before delivery and for whatever reason, an order that has been placed, including where there is a considerable delay in dispatching the order, if for any reason we cannot supply the product / products you order (for example, in an event beyond our reasonable control) or if the product / products ordered were subject to an error on the website (for example, in relation to a description, price or image). Dramples will contact you using the details you provided when placing the order. You may choose to receive a refund or to place your order on backorder. If you choose a refund, any delivery costs you have paid for the order will be refunded to you. If you choose to place your order on backorder, we will contact you to arrange delivery once the product / products are available.

 

Account

  1. You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.

  2. It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including any purchases made using your account details.

 

Price and Payments

  1. All prices are stated in Australian dollars and are inclusive of GST (where applicable).

  2. By placing an order and purchasing a product from this website, you agree to pay the listed price, including the delivery fee and any other applicable charges and taxes. To the extent permitted by law, the payment for your order is non-refundable and non-cancellable once paid, subject to our Returns & Returns policy.

  3. You must not pay, or attempt to pay, for your order by fraudulent or unlawful means.

 

Promotions

  1. Dramples may from time to time provide special offers in relation to our products and services, or issue promotional discount codes (via email, text message or other communication methods) for certain products on www.dramples.com.au. To claim the promotional discount, you must enter the promotional discount code at the time of submitting your order.

  2. The conditions of use relating to promotional discount codes will be specified at the time they are issued

  3. Dramples may, at any time, terminate any special offer without advance notice.

 

Delivery

  1. Dramples will deliver your order to the delivery address provided when placing your order. Dramples deliver Australia wide, except to designated dry areas, and if we cannot deliver to you we will notify you as soon as practical.

  2. Dramples currently does not offer international shipping.

  3. Dramples may deliver your order using a range of delivery methods including Australia Post.

  4. You, or your authorised representative, or the recipient of a gift or their authorised representative, must be at the delivery address to accept delivery. If no one is home, our delivery partners will take the order to the nearest parcel locker or Australia Post office.

  5. Any dispatch periods and delivery periods displayed on the website are estimates only, based on the information provided by the delivery company.

  6. You acknowledge that our delivery partners may request reasonable evidence that any person accepting deliveries of alcoholic products is aged 18 years or over, and that our delivery partners may refuse to hand over alcoholic products without such evidence.

  7. In certain circumstances your order may not be delivered, including because any likely recipient appears to be under the age of 18, under the influence of alcohol or drugs, or acting on behalf of someone who may be unsuitable to receive the products.

  8. If you need to change the delivery date or delivery address, please notify Dramples immediately in writing, so that we can change the address before the products are dispatched. If you have notified us of a change after your products have been dispatched, you acknowledge that you may be charged an additional fee for re-delivery to the new address, and you will be notified of any additional fees owing.

  9. All attempts will be made to ship items in their original packaging. There may be instances where packaging can be damaged in transit, including products that Dramples have received from suppliers. Minor label and/or packaging scuff is impossible to avoid in every instance.

  10. If you require a pristine example of the bottle and packaging please advise at the time of ordering and we will confirm the condition of the item on hand.

  11. Title and risk, including risk of loss and damage, in the product will pass to you as soon as they are delivered to the delivery address you provided when placing your order.

  12. If you notice the package is damaged and/or leaking before signing for it, DO NOT accept ownership of the package and let Australia Post or the courier know to return it back to sender (Dramples) where we will inspect the package and determine whether to give you a replacement or a full refund.

  13. If you have a dispute regarding a delivery, you must contact Dramples within 7 days of the date of delivery with details of the issue and any accompanying photos or descriptions. If you contact us beyond this time frame, it is highly unlikely we will be able to help you resolve any issues.

Shipping Policy
Returns & Refund

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Refunds and Returns

  1. Incorrect product / products

    • If you have received the incorrect product, contact Dramples within 7 days and we will arrange for a replacement product to be sent to you.

    • Do not dispose of or tamper with the incorrect product, the product must be returned to Dramples in its original condition with all labels and tags. Dramples will pay the postage fees for the incorrect product to be sent back to us.

  2. Defective or damaged product

    • If there are any issues with the products you receive, details of the issue and photographs of the product clearly showing the defect or damage must be submitted within 7 days of receiving the product.

    • Do not dispose of or tamper with the defective or damaged product, the product must be returned to Dramples in its original condition with all labels and tags. Dramples will pay the postage fees for the defective or damaged product.

    • Refund or exchange of the product will be not accepted unless the above steps (Section 8.2.1 and Section 8.2.2) are complied with.

  3. Change of mind

    • Under Australian Consumer Law Dramples are not obligated to provide a refund or replacement if you simply change your mind so please choose carefully. Always keep your receipt as proof of purchase.

    • Dramples may offer refunds of products for change of mind where we determine (at our absolute discretion):

      • You have provided proof of purchase and you purchased the products within 14 days prior to the request for an exchange or refund;

      • The products are in their original condition with all labels and tags, and have not been opened, tampered with, or partially or fully consumed;

      • The products are in their original undamaged packaging; and

      • The product is not a limited edition, ballot purchase or other low-stock item (deemed at our absolute discretion)

    • Once the ordered product has been shipped, the original shipping fee charged will not be refunded.

    • For change of mind refunds, a 10% restocking and processing fee will apply on the full price of the goods including the original shipping fee, and will be deducted from the refund.

    • Dramples will not cover the cost of delivery for a change of mind return. You are responsible for the cost of return delivery or it will be deducted from the refund.

    • Once the item is returned in its original condition with all labels and tags, the applicable portion of the price you have paid will be refunded to your original payment method within 10 business days.

    • Dramples do not offer returns or refunds of sale items or gift cards.

 

Intellectual Property

  1. All intellectual property (including copyright) developed, adapted, modified or created by Dramples or our personnel belong to Dramples, unless otherwise attributed.

  2. You must not, without our prior written consent:

    • Copy or use, in whole or in part, any of our intellectual property;

    • Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our intellectual property to any third party; or

    • Breach any intellectual property rights connected with www.dramples.com.au or the products, including (without limitation) altering or modifying any of our intellectual property; causing any of our intellectual property to be framed or embedded in another website; or creating derivative works from any of our intellectual property.

 

Exclusions

  1. You must not access or use www.dramples.com.au except as permitted by these Terms & Conditions.

  2. You must not do, omit to do, or authorise any act that would or might invalidate or be inconsistent with our intellectual property rights on www.dramples.com.au.

 

Limitations and Liability

  1. You acknowledge that we supply alcoholic products, and that:

    • Excessive consumption of alcohol may result in a serious and ongoing health risk;

    • It is illegal to supply alcohol to minors; and

    • There are inherent risks in relation to the consumption of alcohol, including decreased awareness, cognitive and motor skills.

  2. You agree to indemnify and hold Dramples harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against us by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

  3. Subject to the application of any law and notwithstanding any other clause in the Terms & Conditions, Dramples will not be liable to the customer or any other person, and you release and discharge us from all liability, arising from or in connection with:

    • Loss of, or damage to, the products; or

    • Any injury, illness or loss to any person, including as a result of consumption and/or misuse of alcohol; or

    • Failure or delay in providing the products; or

    • Any other loss or damage of any kind,
      where caused or contributed to by any event or circumstance beyond our reasonable control, or an act or omission of you or your related parties.

  4. Subject to the application of any law (including the Australian Consumer Law) and notwithstanding any other clause in the Terms & Conditions, Dramples will not be liable to the customer or any other person for any economic loss, loss of revenue, loss of production, loss of profits (including anticipated profit), loss of income, loss of markets, loss of reputation, loss or impairment of goodwill, loss of business, loss of savings (including anticipated savings), loss of opportunity, or the cost of defending and settling any claim, or any other form of indirect and/or consequential loss or damage.

 

Collection Notice

  1. Dramples collect personal information about you in order to enable you to access and use the website, to contact and communicate with you, to send you our newsletter when you have requested to receive it, to respond to your enquiries and for other purposes set out in our Privacy Policy.

  2. Dramples may disclose that information to third party service providers who help us deliver our services (including our delivery partners, inventory management software, information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners) or as required by law. If you do not provide this information we may not be able to provide our products to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.

  3. By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with our Privacy Policy.

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Right to Change and Modify Terms & Conditions

  1. Dramples reserve the right to modify these Terms & Conditions from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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For any questions or concerns, please email us at sales@dramples.com.au

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Last update: 11 January 2022

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