Dramples is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

 

Your use of this website www.dramples.com.au shall be deemed to be your acceptance of the Privacy Policy set out below.

 

Dramples will review its Privacy Policy from time to time and we reserve the right to modify or remove portions of the policy at any time. Therefore, you should review this page periodically. If you have any comments, please contact us on sales@dramples.com.au.

 

 

Personal Information

 

Personal information is information or an opinion that identifies an individual. We collect your personal information for the primary purpose of providing our services to you, including to dispatch and deliver our products to you, to enable you to access and use the website, to contact and communicate with you, to send you our newsletter when you have requested to receive it, and to respond to your enquiries.

 

The types of personal information we may collect about you include:

• Your name;

• Your address;

• Your contact details, including email address and/or contact number;

• Your age and/or your date of birth;

• Your identity information such as a driver’s license;

• Your credit card or payment details (through our third party payment processor);

• Information you provide to us through customer surveys;

• Details of products and services we have provided to you and/or that you have enquired about, and our response to you;

• Additional personal information that you provide to us, directly or indirectly, through your use of our website, associated social media platforms and/or accounts from which you permit us to collect information; and

• Any other personal information requested by us and/or provided by you or a third party.

 

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Sensitive Information

 

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

 

Dramples will not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

 

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Third Parties

 

Dramples may use third parties to manage activities that may be on our site from time to time, including but not limited to, promotions and statistical analysis. These third parties may have access to the personal information submitted by visitors who participate in those activities.

 

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

 

 

Use of Information as Aggregate Data

 

Dramples reserves the right to collect certain non-personal information, including information about your access and use of our website (including through the use of Internet cookies), your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour. We may use such non-personal information for internal purposes, including ways of improving our website and optimising our web pages for your computer.

 

Dramples may also use personal information in aggregate form to improve our website, compile statistics and analyse information. This information may be used for purposes such as marketing, advertising or research.

 

 

Disclosure of Personal Information

 

Your personal information may be disclosed in a number of circumstances including the following:

• Third party service providers for the purpose of enabling them to provide their services, including but not limited to, delivery partners, couriers, inventory management software, IT service providers, data storage, web-hosting and server providers, and payment system operators;

• Third parties to collect and process data, such as Google Analytics or other relevant analytics businesses; and

• Where required or authorised by law.

 

 

Security of Personal Information

 

We are committed to ensuring that the personal information we collect is secure. Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

 

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

 

 

Access to your Personal Information

 

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. Dramples will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to product your personal information we may require identification from you before releasing the requested information. Please note, in some situations, we may be legally permitted to withhold access to your personal information.

 

If you have provided us with your personal information and you later decide that you would no longer like to receive information from us, follow the “unsubscribe” directions at the end of any email communication you receive from us.

 

 

Cookies

 

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system. We use cookies to keep track of your shopping cart, allow you to login to your account, and remember your preferences.

 

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

 

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Policy Updates

 

To ensure our privacy policy remains current, this policy is subject to change. Dramples may modify this policy and any time, at our sole discretion and all modifications will be effective immediately upon our publishing the amended Privacy Policy on our website. We recommend you check this page periodically to ensure you are aware of our current Privacy Policy.

 

 

For any questions or concerns, please email us at sales@dramples.com.au

 

Last update: 11 January 2022

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